Trading Support
Open and uninterrupted Forex trading hours are from 22:05 GMT
Sunday to 22:00 GMT Friday. During these times the platform is
fully tradable and the dealing desk is open. Furthermore there
is a 24 hour customer support desk on hand to help you with any
platform related issues.
The foreign exchange markets close on the weekends 22:00 GMT on
Friday to 22:00 GMT on Sunday. During these times our trading
platforms are not tradable and can only be accessed on a
“view-only” basis. No alterations to pending orders are
possible. Furthermore, the dealing desk and customer support
services are suspended.
Placing orders
Orders can be placed any time during trading hours via our
trading platforms. Our software supports market, limit, stop and
trailing stop orders. Alternatively you may trade via telephone,
speaking directly with one of our dealers. Once you open a
position it remains open until the matching closing trade is
executed. Open positions are constantly re-valued at the current
market price, updating your account balance in real time. Click
for a list of the spot currency pairs.
Phone Trading
If you are a live customer of Star Financial Markets you can
call the dealing room to place your orders. You can reach the
dealing desk on 1300 991 654.
Phone Trading
Conversation
Once you contact the dealing desk to make a trade you first have
to provide your login, password and type of account. If you want
to close a position, set a take profit or stop loss order on an
existing position you also have to provide the ticket number. In
case of unsuccessful password authorisation or if you refuse to
go through this process, your instructions will not be accepted.
Upon successful completion of the necessary security checks, you
can ask for a two-way quote for a particular currency. Kindly
note that you must specify the size of the transaction. E.g. “I
would like a dollar Japanese Yen quote for 10 lots please”.
Assuming that USDJPY trades at 109.50-109.53, the trading Point
dealer will respond “50-53″. That’s because it is generally
assumed that the “big figure” (that is, 109) is known.
You have a short time to decide and reply “I Buy” or “I sell” or
“Re-quote” or “nothing done”. Bear in mind that in a fast-moving
market, unless you respond promptly, in a matter of seconds, the
dealer cannot be held to the quote he has given. If the price
changes the dealer will say “off” or “change” which means that
the price quoted beforehand is no longer available. After the
dealer says “off” he will immediately quote a new set of bid and
ask prices.
Let’s assume that you choose to buy. The dealer will respond
either “done at 53″ or “you bought at 53″ and must confirm the
transaction by saying “I confirm you bought 10 lots of US dollar
against Japanese yen at 1.5589″. No trade is complete unless the
dealer has confirmed full trade details.
24 hour Customer
Support
If you wish to contact Trading Point for any reason other than
to trade then please call customer support at
1300 991 654 request a call back, e-mail at
support@trading-point.com, or use live chat. Our staff will be
pleased to help you. Click to see all the forex trading
advantages that Star Financial Markets offers its clients.
Complaint
Procedure
In the unlikely event you are not happy with the service you
have received, you are able to make a complaint to us. All
complaints must be lodged within 2 business days after the
grievance has arisen and you should address these to
complaints@StarFinancialMarkets.com.au We address all
disputes and complaints in a timely manner. If you have a
trading dispute please provide as much information as possible.
We will require your account number and ticket number of the
order in question.
