MetaTrader4 Frequently Asked Questions
WHERE CAN I
DOWNLOAD THE METATRADER SOFTWARE?
To download the MetaTrader software, please click here and fill
out the demo sign-up form. Once completed you will be prompted
to download and install MetaTrader.
WILL I BE
ABLE TO TRADE WITH BOTH FXDD TRADER AND METATRADER PLATFORMS
SIMULTANEOUSLY?
No. A user can only select one platform for use with a live
account.
HOW DO I
INSERT CHART INDICATORS?
The steps are as follows:
• On the top Menu bar, select INSERT > INDICATORS.
• You can also navigate to the Navigator section and insert
chart indicators from there.
HOW DO I ADD MY
CUSTOM INDICATORS ONTO MY TRADING PLATFORM?
This file will have to be of the .mql format - meaning it has to
end with .mql.
**For this example the indicator we want to add will be
called test_indicator.mql.**
The steps are as follows:
• Save this file to the following folder, using 'Save As':
C:\Program Files\FXDD-MetaTrader4\ experts\indicators\
• After saving, find the file test_indicator.mql in that
folder. The symbol for a .mql file is a yellow diamond with an
exclamation
mark inside it.
• Next restart MetaTrader and find the new indicator in
MetaTrader's Navigator to the left side, in the Custom
Indicators folder.
• To add the indicator to a chart, simply select a chart,
then double-click on the indicator in the Custom Indicators
folder, select
any non-default values you would like to have
modified, then select OK.
HOW DO I GET
AROUND FIREWALL PROTECTION?
Disable anti-virus firewall for the MetaTrader 4 application and
open up port 443.
HOW CAN I
CREATE TREND LINES AND OTHER LINE STUDIES?
The steps are as follows:
• On the top Menu bar, select INSERT
• Then select the desired trend line.
• After releasing the mouse button, a graphic icon of the
selected trend line with a cross hair attached will appear.
Using the
mouse, place the cross hair over the selected
chart. Click and hold the mouse button while moving the mouse to
adjust the
size of the trend line.
Line study short cuts can also be quickly accessed by clicking
on VIEW > TOOLBARS > LINE STUDIES to make the icons appear right
below the Menu Bar.
There are additional options to select that appear on the top of
the screen. These include fast clicks to the Trend line,
Crosshair, Fibonacci Retracement, etc.
HOW DO
I DISPLAY A BAR CHART?
On the top Menu bar, select CHARTS > BAR CHART or use the
keyboard shortcut (Alt+1).
HOW DO
I OBTAIN INFORMATION ON MY ACCOUNT AND DAILY TRANSACTIONS ON THE
METATRADER PLATFORM?
Use the TERMINAL section of the platform. If this section is not
open, go to VIEW > TERMINAL (or use keyboard shortcut Cntrl+t).
The steps are as follows:
• In the TERMINAL section, select the Account History Tab.
• This tab shows the history of your account, For
convenience, this information can be printed.
• Right click anywhere in this section.
• Select ‘Save as Report’. (This can be saved as an HTML file
that can be converted to an Excel File for your records.)
HOW DO I DISPLAY
A CANDLESTICK CHART?
On the top Menu bar, select CHARTS > CANDLESTICKS CHART or use
the keyboard shortcut (Alt+2).
HOW DO I
DISPLAY A LINE CHART?
On the top Menu bar, select CHARTS > LINE CHART or use the
keyboard shortcut (Alt+3).
HOW DO I ZOOM IN
OR OUT OF A CHART?
The steps are as follows:
• Make sure the “charts” toolbar has been enabled
• Next, select the icon for the appropriate action located
under the Menu Bar. i.e. ‘+’ and ‘-‘.
• Select either icon to zoom in or out of the chart.
Or, us the keyboard shortcut for this function. To zoom in
(Shift +), and to zoom out use ( - ).
DOES
THE METATRADER PLATFORM FACILITATE MINI LOT (10 K) TRADING?
Yes you can trade mini lots (10K) using the MetaTrader platform.
Here is the scale that we use for trading lot sizes on
MetaTrader:
0.01 lots = 1,000 units of base currency
(or dollars) Our “micro” lot size.
0.10 lots = 10,000 units of base currency (or dollars) Our
“mini” lot size.
1.00 lots – 100,000 units of base currency (or dollars) Our
“standard” lot size.
**Please note that trading in lot sizes that are not shown in
the scale above is possible. An example would be an open a lot
position of 0.60 (60,000 units), an 8.00 lot position (800,000
units), and even a 3.20 lot position (320,000 units). Please
email us with any scale questions:
sales@starfinancialmarkets.com.au.
**Also, note that other brokers may use a different scale to
trade certain size lots. For instance, another broker may show
1.00 lots on a mini account is 10,000 units.
I’VE
DOWNLOADED THE METATRADER PLATFORM. HOW DO I LOG INTO MY LIVE
ACCOUNT AND START TRADING?
An email notification with a login name and password will be
sent (i.e. Login: “60141” Password: “as4temp”).. Download and
install the platform. Open the login screen. Note that a screen
may open that asks to open an account. "X" out of this screen.
• To login, go to FILE > LOGIN and type your login and
password.
• The server field has a drop-down menu, select the following
server: ‘FXDD-MT4 Live Server’.
• Listen for a DING sound (confirmation noise) and your
account number will appear in the top left corner of the
platform.
If you see prices moving in Market Watch and the correct balance
in your Terminal section, you have successfully logged into your
live account. If you are experiencing problems logging in,
please email our Support Department.
HOW DO I CHANGE
MY PASSWORD ON METATRADER?
The steps are as follows:
• On the top Menu bar, select TOOLS > OPTIONS or keyboard
shortcut (Ctrl+O).
• Under the SERVER tab, select CHANGE.
• Input the current password in: “Current Password” text
field.
• Select ”Change master password” if it is not checked
already.
• Input the new password in: “New Password” text field.
• Re-type the new password in the second “Confirm” text
field.
HOW DO I
SELECT THE LANGUAGE USED?
On the top Menu bar, select VIEW > LANGUAGES, select the
language preference.
ARE
THERE ANY KEYBOARD SHORTCUTS I CAN USE TO SHOW THE DIFFERENT
WINDOWS ON THE PLATFORM?
Most commonly used keyboard shortcuts:
• Ctrl + M = Market Watch window
• Ctrl + N = Navigator window
• Ctrl + T = Terminal window
HOW DO I SEE
ALL THE CURRENCY PAIRS THAT FXDD OFFERS?
Within the Market Watch window, all of the currency pairs
eligible to trade can be viewed by right-clicking within this
section and selecting ‘Show All’. All currency pairs will appear
thereafter.
HOW DO I DISPLAY
HIGH/LOW PRICES IN THE MARKET WATCH WINDOW?
The Market Watch window, displays the high/low prices.
The steps are as follows:
• In the Market Watch window right-click (anywhere)
• Select “High/Low.” (The high and low prices will appear for
each currency pair for that particular day.)
DO YOU
PROVIDE A GUIDE TO ASSIST WITH SETTING UP CHARTS? WHAT TYPE OF
OPTIONS DO I HAVE?
Yes. The MetaTrader 4 platform is one of the most advanced
platforms in the market and this is especially true regarding
the charting options and packages that are provided within.
Use the Help Topics option under the Help Menu (press F1™) has a
section labeled ‘Working with Charts’. This section should be a
good start to get you going.
To change the overall appearance of the charts go to: Menu
bar—Charts--Properties. This allows you to change the color of
the background, foreground, grid, etc.). To adjust the size of
the chart, roll over the border of the chart window and hold the
mouse button down to adjust the size.
HOW DO I
CHANGE THE TIME PERIOD ON THE METATRADER CHARTS?
To add time periods to the main menu bar select VIEW > TOOLBARS
> PERIODICITY. (If needed) Use the following legend for applying
time periods to charts:
• M1 = 1 minute chart
• M5 = 5 minute chart
• M15 = 15 minute chart
• M30 = 30 minute chart
• H1 = 1 hour chart
• H4 = 4 hour chart
• D1 = daily chart
• W1 = weekly chart
• MN = monthly chart
IS
THERE A USER GUIDE FOR METATRADER 4.0?
Yes, inside the platform select HELP > HELP TOPICS or you can
download it by clicking here. Please note that webinars are
available to help with understanding the functionality of the
platform. To participate in these webinars, please email our
Sales Department.
WHAT TIME ZONE
AM I SEEING ON THE METATRADER PLATFORM? CAN THIS TIME BE
ADJUSTED?
The time that is displayed on the MetaTrader is viewed as GMT
+2. (Greenwich Mean Time plus 2 hours). This can also be viewed
as EST + 7, CMT + 9, or PST +10.
A simple rule that can help keep track of the time zone is:
Midnight on the platform coincides with 5 pm EST (New York
Time). Unfortunately, the time on the MetaTrader platform cannot
be changed. We apologize for any inconvenience.
*GMT time varies with daylight savings. GMT + 2 is from FALL to
SPRING, and GMT + 3 is from SPRING to FALL.
HOW DO I
OPEN AN ADDITIONAL DEMO ACCOUNT IN THE METATRADER PLATFORM?
The steps are as follows:
• In the platform select FILE > OPEN AN ACCOUNT
• Fill in the Required Information (be sure to check " I
agree to subscribe to your newsletters")
• Select Next (on the server page)
• Select Next (Please note your username and password will
appear)
• Select Finish
The software will then automatically log into your new demo
account, which will be displayed in the Navigator Window.
WHAT
ARE COMMON FILE EXTENSIONS SUPPORTED BY EXPERT ADVISOR'S?
MQ4 and EX4 are the only file extensions supported.
WHAT
FACTORS INFLUENCE THE INCOMING AND OUTGOING TRAFFIC IN THE
PROGRAM?
Outgoing traffic depends on the user's activity. Outgoing
traffic is really small. Incoming traffic directly depends on
the number of open chart windows.
CAN I
RECEIVE ALERTS VIA EMAIL?
Follow these steps to setup Email alerts within MetaTrader 4:
(All SMTP settings vary depending on your Internet Service
Provider. If this error message is received, contact your ISP's
technical support and ask for the SMTP settings. If you use
Outlook, you can find out the SMTP settings by going to Tools >
Email Accounts > Next > Change (> Cancel when done)).
• Select to TOOLS > OPTIONS.
• Select the EMAIL tab.
• Edit these settings according to your ISP's requirements.
Typically the light red text is a general guideline of should be
entered. For clarification, call your ISP.
(Note: web based email services such as Hotmail, Yahoo, Gmail
and others will not
work).
SMTP Server - This is your ISP's mail server address. SMTP Login
- This is your login ID to access your mail. SMTP Pass - Your
mail password. From - This is the email address the email will
come from. This is typically the same address as stated in the
SMTP login field. To - The address you want it to go to.
Before you click on the "TEST" button be sure to select “OK” to
apply the settings, then go back into TOOLS > OPTIONS to test
your settings. See the JOURNAL (Terminal window > Journal) for
any error messages. The email settings in the tools menu can be
combined with an Expert Advisor or Alert that triggers an email
sent to you. We do not offer support for this.
• Navigate to the ALERTS tab in the TERMINAL window.
Right-click anywhere in this window, and select "CREATE".
• Change the “ACTION” menu to ”MAIL.”
• Set your parameters.
• To the far right of the “SOURCE” field is a button with 3
dots, "...". Click this button to edit the specifics to your
email (i.e. subject
and body). Note, to send an email to your cell
phone keep in mind that some cell phones are limited to 160
characters per
message, including the subject line.
• We suggest editing the Timeout and Max Iterations menus.
(see below)
• Click Ok.
Timeout means once the criteria is met it will wait X seconds
before generating another signal. Max Iterations means it will
generate a signal X amount of times before stopping.
Thus at default settings, if you do not edit this you will get
an email every 10 seconds for the next three hours).
CAN I
RECEIVE ALERTS ON MT4 VIA TEXT MESSAGING?
To have the platform send these alerts to a cell phone as text
messages, insert the address in the ”To” field in the Email
options (TOOLS > OPTIONS > EMAIL).
This address varies by carrier (check with your service
provider). Here are some examples:
• AT&T Wireless - 10digitphonenumber@mobile.att.net
• Verizon PCS - 10digitphonenumber@vtext.com
• T-Mobile - 10digitphonenumber@voicestream.net
• Sprint PCS - 10digitphonenumber@messaging.sprintpcs.com
• Alltel - 10digitphonenumber@message.alltel.com
I HAVE SPECIFIC
USER SETTINGS THAT I WOULD LIKE TO APPLY EACH TIME I START MY
PLATFORM HOW CAN I SET THEM TO LOAD? (MT4 - TEMPLATES)
To save the settings to default so that whenever a new chart is
opened the settings are automatically applied (once the chart is
modified) go to the “Template” button (usually the last button
on the right of the toolbar), click “Save Template” and give
your template the name "Default.”.
Saving a template will save the following chart settings:
• chart type (bars, candles or line)
• color chart scale (zoomed in or out)
• any custom indicators
• any expert advisors
• day separators
IS
GOLD AND SILVER AVAILABLE IN METATRADER 4?
Yes gold and silver are available for trading in Metatrader 4.
By default neither gold nor silver appear on the Market Watch
Panel.
To display the gold and silver tickers do the following:
1. Right click in the Market Watch Panel
2. Select "Show All" for Gold (XAU/USD) and Silver (XAG/USD)
to appear
Gold and Silver (XAUUSD, XAGUSD) market trading time is Sunday 7
PM to Friday 4 PM EST.
WHAT HAPPENS
IF I HAVE A STOP LOSS ON AN OPEN ORDER, BUT I ALSO HAVE A
TRAILING STOP ON THE SAME ORDER?
If the trailing stop gets triggered, there will be a new stop
loss depending upon the trailing stop that you entered.
